WhatsApp Business API
A patient, at 11pm.
The assistant answers from the clinic’s own knowledge base, books against the real calendar, and hands off when it should.
Play the conversation to see how Relay handles a real enquiry.
Conversations today
42
Booked by Relay
17
Handed to staff
5
Staff inbox · needs a person
0 newWhen the assistant reaches something it should not decide — clinical questions, complaints, anything unusual — it writes a summary here and stops answering on that thread.
What Relay is allowed to do
- Answer from the clinic’s approved knowledge base
- Check real availability in Google Calendar
- Book, reschedule and remind
- Collect a name and reason for visit
- Hand off with a summary — never guess on clinical questions
- Log every conversation for weekly review
Clinic, patient and numbers are fictional.